About Account and Order

Please check your order first. If it hasn’t been shipped yet, please write to us immediately to change the address information. But if the package has already been shipped, then the order information could not be changed.

The order number could be found in the confirmation email or the invoice. (Please check the spam emails if you find no email from us in the inbox). 

The ordering process could be interrupted for the following 2 reasons:

Firstly, the payment method that you use is not supported. Please use one of the payment methods shown on the product page.

Secondly, we can not ship to your country or region yet.

We recommend that you use our products with water-based lubricants and condoms. Please avoid using silicone-based lubricants as it could damage the surface of the toys. Condoms prevent the lubricant from getting inside the product and also decrease the risk of skin irritation for customers.

Our products are regularly tested by professional testing laboratories. In addition, the careful selection of materials, the effective quality management system and the strict adherence to quality standards ensure the safety of our products.

About Products

We recommend that you use our products with water-based lubricants and condoms. Please avoid using silicone-based lubricants as it could damage the surface of the toys.

Laphwing sex toys are regularly tested by professional testing laboratories. In addition, the careful selection of materials, the effective quality management system and the strict adherence to quality standards ensure the safety of our products.

We understand your concern. Please rest assured that we do not allow our customers to return any product that has been used. And to ensure that our customers receive clean, defect-free new products, we inspect and disinfect our products at the time of packaging. Our disinfection and inspection process is becoming increasingly stringent during the outbreak of corona.

Before being added to our product list, all Laphwing sex toys are specifically inspected according to standards set by the U.S. government specifically for erotic toys. We regularly inform our suppliers of the latest government directives in place and monitor their compliance. At the same time, all goods leaving our warehouse will be carefully inspected, and we will also conduct regular random checks on our inventory, which ensures the safety and high quality of our products.

Shipping and Distribution

Processed within business 1-2 days.

Delivered in 3~30 business days. (Depending on the inventory of each product and delivery address)

In order to avoid embarrassment, Laphwing will pack the goods discreetly and there will be no product-related labels or text on the outside of the package. 

If your single order amount is more than $79 and the destination is USA,GERMANY or JAPAN where we have local warehouse, then we will free shipping for this order. Otherwise, you will have to pay a shipping fee of around $8.  Shipping costs for other countries or regions will be calculated based on distance.